A tracking URL will be sent to your indicated email address. Alternatively, you may log into your account and find the tracking URL in your order page.

Depending on the courier, your parcel may be placed in a secured location (e.g. dry riser or shoe rack). The courier may also contact you/ the indicated receiver. You may then request to have the parcel placed in a secured location or reschedule the delivery.

However, your parcel will be returned to us after 3 unsuccessful delivery attempts. But fret not! We would be more than happy to redeliver your parcel (additional redelivery fees* will apply)! Kindly contact our customer service for assistance.

All unclaimed parcels exceeding 3 months will be cleared, and no replacements/reimbursements/refunds will be made.

We are sorry that your parcel has been delayed! You may continue tracking your parcel from the orders section. However, if delay prolonged, kindly contact our customer service.

We are sorry that you did not receive your parcel! Kindly contact our customer service and we will assist you from there.

We are sorry to inform you that our warehouse and courier partners are closed on Public Holidays. Orders made on Public Holidays will only be processed on the next working day.

Unfortunately, we do not deliver internationally at the moment.

Unfortunately, you would not be able to amend your delivery information for an order once it has been processed. Do drop us an email and we will assist you to the best of our abilities!

However, if your parcel has already been scheduled for delivery, we will not be able to make any amendments. So do contact us ASAP!

To ensure smooth delivery, kindly ensure that your contact number and shipping address is accurate.