- Item(s) must be in its/their original conditions received.
- All packaging of each item must remain unopened.
- Order number,
- Name of item,
- Reason for return/ exchange, and
- Item photo
Returns and exchanges will only be accepted after we have approved the request. gatsby THE DESIGNER will not be responsible for any lost mail sent back without an approval.
Upon approval, our customer service will provide you with the return address.
Do state your name and order number on the parcel for tracking and verification purposes.
Kindly note that all return and exchange requests are to be submitted within 7 days from the date of delivery. Any requests made after will not be accepted.